FAQ

Activities in the residence

Which are the activities proposed in the Coralia residences?

Only the residence Port Minervois / Les Hauts Du Lac in Homps proposes a light program of animation for the children and the teenagers.

Do you propose apartments equipped for handicapped persons?

Do you propose apartments equipped for handicapped persons? Please send us your request by email in the section Documentation-Contacts or by the page "Question-answer", then “Ask a question ". You can also send your request directly by email (contact@coralia-vacances.com), by fax at + 33 (0)4 67 26 67 72, or call us at + 33 (0)4 67 26 07 90

Is it possible to rent linen on spot?

Yes you can rent: Sheets 8€/week/bed Towels 8€/week/person

During your stay the regulation of the residence will be at your disposal.

We ask you to respect this regulation. In case of non-respect of the regulation, the management reserves the right of expulsion.

Activities in the region

What are the activities in the region?

All the excursions and activities around our residences are presented in the section "Discover" of every destination…. You will find a section “tourist information and regional”, as well as a section "sports and leisure activities " Our receptionists are at your disposal to indicate you the activities and the excursions in the region.

address

I would like to have the exact address of the residence.

The exact address of each residence is available in the description of each residence in the price table brochure. Attention, according to the residence, the key address may be different from the address of your holiday resort!

Animation

(see also Activities in the residence)

Which are the activities proposed in the Coralia residences?

Only the residence Port Minervois / Les Hauts Du Lac in Homps proposes a light program of animation for the children and the teenagers.

Animals

Can we stay with a pet?

Pets are allowed in most of our residences (with extra). Please indicate the presence of your pet on your booking form. The number is limited to 1 animal max. per accommodation (an anti-rabic certificate will be requested). Consult our rates in the "General Conditions” on the back of the booking form or in the section “Documentation”

Mooring-Ring

Is it possible to rent a mooring-ring for my boat?

Only the residence Carre Marine proposes the rental of a mooring-ring. Price: 20€ / day (June-July-August-September) Price: 10€ / day (other periods)

Cancellation

How to cancel a booking?

See our general conditions on the booking form, or the document "terms of sale" on our website in the section Documentation for the cancellation fees (40€) and the conditions of reimbursement. Send us your request of cancellation by email (contact@coralia-vacances.com), by fax +33 (0)4 67 26 67 72, by post, or on our website by way of the section "question-answer", then "ask a question"

Arrival and Departure.

How late can we take possession of the accommodation?

Please program your arrival between 5 pm and 7 pm in July / August, and between 4 pm and 6 pm for all other periods. In case of late arrival, please inform the reception of your residence! The departure should be programmed at latest at 10 am. (Please take an appointment with the reception 48 hours before your departure)

Insurances

Do you propose any insurances?

Coralia does not propose insurances.

Wish concerning my reservation

Do you guarantee me this request?

Coralia guarantees you the type of flat reserved. The planning of our apartments evolves permanently according to the reservations of the customers and the owners of our accommodations. Even if we do not guarantee your special request, we try to take them into account.

Baby.

I have a baby, do I have to bring his baby bed and his baby chair or can hire these on spot?

Coralia offers you the possibility to rent a baby bed or a baby chair, just note it on your booking form. Price per week: 18€/object. We remind you that babies and children are considered as persons, and make entirely part of the maximal capacity of flats must that must be respected. No supplementary person will be accepted.

Brochure

I wish to order a brochure of the Coralia residences... How to proceed?

You can download our brochure in the section Documentation. To download our brochure click the icon "download" represented in the section Documentation and follow the indications. If you wish to receive our brochure by post, please communicate us your address. Please send us your request by email in the section Documentation-contacts or pass by the page "Question-answer", then “Ask a question ". You can also send your request directly by email (contact@coralia-vacances.com), by fax +33 (0)4 67 26 67 72 or call us at + 33 (0)4 67 26 07 90

Booking form

Where can I find the booking form?

You can find the booking form in the price table brochure, or download it on our website. To make your reservation, please send us back the booking form with a deposit of 25% of the total amount by check / CB / transfer (or the total amount if your arrival is programmed within less than 30 days). As soon as we receive your booking form with your deposit, you will receive a confirmation of your booking.

Voucher

What document do I need to provide when I arrive?

When you send us the balance of your stay (1 month before your arrival), we acknowledge receipt of your payment and we send you back a confirmation of your stay with a “voucher” which you need to provide when you arrive.

I made a last minute booking, so I think I won’t receive my voucher in time before I leave. How to obtain my keys at my arrival?

I made a last minute booking, so I think I won’t receive my voucher in time before I leave. How to obtain my keys at my arrival? If ever you arrive without these forms, we request an identity card and your reservation number to check your booking in our files. Clients who have booked via a travel agency or a tour operator will always have to provide the voucher of their agency or tour operator.

Maximum capacity of the accommodation

Can we exceed the maximum number of persons permitted in the accommodation?

Our accommodation is conceived for a certain number of persons. We ask you to respect the number of people noted in the description of the accommodation you wish to occupy. It is strictly forbidden to exceed the capacity, your booking will be cancelled in case of transgressing this rule. We remind you that babies and children are considered as persons, and make entirely part of the maximal capacity that must be respected. No supplementary person will be accepted.

Credit card

When I made my booking, I gave my credit card details. This information is stored or secured?

Coralia doesn’t keep your credit card details without your agreement. All the information used during your payment is secured by the S.S.L encoding system. Credit cards accepted by Coralia are: Visa, Master and Euro card. (We do not accept American Express, Diner and Maestro).

Catalogue

I wish to order a brochure of the Coralia residences... How to proceed?

Deposit

How to proceed for the deposit?

At your arrival we ask you for a deposit of 300€ by check or by credit card (No cash). Credit cards accepted by Coralia are: Visa, Master and Euro card. (We do not accept American Express, Diner and Maestro). At your arrival you are requested to check the inventory and give us back the form undersigned within 24h. The deposit will be destroyed within 8 days after your departure and after checking the accommodation. Any eventual damage or uncleanness will be deducted from your deposit.

Baby chair

I have a baby, do I have to bring his baby bed and his baby chair or can I find there?

I have a baby, do I have to bring his baby bed and his baby chair or can I find there? Coralia offers you the possibility to rent a baby bed or a baby chair, just note it on your booking form. Price per week: 18€/object. We remind you that babies and children are considered as persons, and make entirely part of the maximal capacity of flats must that must be respected. No supplementary person will be accepted.

Charges included in our rates.

Which are the charges included in your rates?

Are always included in our rates: water, electricity, heating, swimming-pool access

Charges not included in our rates

Which are the charges not included in your rates?

The extras to be paid on the spot are: Local taxes, (according to the local tariff) Sheets: 8€/week/bed Towels: 8€/week/person Baby bed: 18€/week (on request) Baby chair: 18€/week (on request) Animal: 25€/week – 1 animal maximum TV 45€: week (according to the residence) Mooring-ring: 20€/day (June, July, August, September) and 10€/day for other periods. Final cleaning: 40€ (studio); 45€ (appt. 2P); 50€ (appt. 3P); 55€ (appt. 4P), 60€ (appt. 5P) Cleaning: always payable in case of departure outside the opening hours or when the apartment is not clean. Deposit :300€ by check or by credit card (No cash), destroyed within 8 days after your departure. Any eventual damage or uncleanness will be deducted from your deposit. (See deposit)

Children’s clubs

I wish to leave with my children, does Coralia propose a kids club or teenager club?

Coralia has no specialized structures for children. Only the residence Port Minervois / Les Hauts Du Lac to Homps proposes a light program of animation for children and teenagers. On our website on the page of your destination, you have a section \\\"practical information\\\" where you can find the activities for the children in the surroundings. Our receptionists are at your disposal to indicate the addresses of possible activities nearby your holiday resort.

Conditions of sale

Where can I find the general conditions to book an accommodation?

You can find our general conditions at the back of the booking form in our price table brochure, or at our website in the section Documentation.

Contact

How to contact Coralia?

See our section Documentation-contacts, or send an email (contact@coralia-vacances.com), a fax +33 (0)4 67 26 67 72 or call us at + 33 (0)4 67 26 07 90

Short stay

Is it possible to spend only a few days in your residences instead of a week?

In high and very high season, the arrivals and departures are necessarily programmed on Saturdays. Nevertheless, before the middle of June, and after the middle of September, and according to the residence and the season, you can arrive and leave the day you wish. However, the minimum stay is 3 nights. Please send us your request by email in the section Documentation-contacts or pass by the page \"Question-answer\", then “Ask a question \". You can also send your request directly by email (contact@coralia-vacances.com), by fax +33 (0)4 67 26 67 72 or call us at + 33 (0)4 67 26 07 90

Special request concerning my reservation

I have a special request concerning my reservation. (For example: the floor, exposure, the number of the accommodation, …) Do you guarantee me this request?

Departure

At what time should I leave the accommodation?

You have to leave the accommodation at latest at 10 am ( Please make an appointment for the departure with the reception 48 hours in advance)

Descriptions

I would like to have a more specific description of your accommodation… how to obtain it?

All our accommodations correspond to a standard type. You can find the description of each standard type in the section “residence” of the chosen destination and in our price table brochure. All the accommodations belong to private owners, therefore some can be slightly different from the standard accommodation.

Application

I want to apply for a job and send my CV to Coralia, where can I send my letter?

Send your letter and your CV by mail to: contact@coralia-vacances.com or by post to: Résidence Palmyra II, 4, avenue des Alizés – 34300 CAP D’AGDE

Children

I wish to leave with my children, does Coralia propose a kids club or teenager club?

Coralia has no specialized structures for the children. Only the residence Port Minervois / Les Hauts Du Lac to Homps proposes a light program of animation for children and teenagers. On our website on the page of your destination, you have a section "practical information" where you can find the activities for the children in the surroundings. Our receptionists are at your disposal to indicate the addresses of possible activities nearby your holiday resort.

Inventory

Should we make an inventory of the accommodation?

At your arrival you are requested to check the inventory and give us back the form undersigned within 24h. Any inventory not returned to the reception involves your agreement with the perfect state of the accommodation. At your departure our services will do the inventory with you. (Please take an appointment with the reception 48h in advance)

Excursions

What about excursions ?

All the excursions and activities around our residences are presented in the section "Discover" of every destination…. You will find a section “tourist information and regional”, as well as a section "sports and leisure activities" Our receptionists are at your disposal to indicate you the activities and the excursions in the region.

Invoice

I want to obtain an invoice of my previous stay... How can we obtain this?

Simply by email (contact@coralia-vacances.com) Please specify us your reservation number. You can also pass by the page "Question-answer", then “Ask a question» or call us at + 33 (0)4 67 26 07 90. For bookings made by a travel agency or a tour operator, please contact them directly, Coralia cannot provide an invoice in this case.

Wheelchair

Do you propose apartments equipped for handicapped persons?

In some of our residences Coralia proposes apartments for handicapped persons. Please send us your request by email in the section Documentation-Contacts or by the page "Question-answer", then “Ask a question ". You can also send your request directly by email (contact@coralia-vacances.com), fax at + 33 (0)4 67 26 67 72, or call us at + 33 (0)4 67 26 07 90

Amendment fees

I want to change my booking, are there any fees?

Please send us your request by email (contact@coralia-vacances.com) or by fax +33 (0)4 67 26 67 72, by giving us your reservation number. You can also pass by the page "Question-answer", then “Ask a question». We will make the amendment within our possibilities, without charging fees to change.

Group

I would like to organize a stay for a group, who do I contact?

Please send us your request by email in the section Documentation-contacts or pass by the page "Question-answer", then “Ask a question ". You can also send your request directly by email (contact@coralia-vacances.com), by fax at + 33 (0)4 67 26 67 72, or call us at + 33 (0)4 67 26 07 90

Disabled person

Do you propose apartments equipped for disabled persons?

In some of our residences Coralia proposes apartments for disabled persons. Please send us your request by email in the section Documentation-Contacts or by the page "Question-answer", then “Ask a question ". You can also send your request directly by email (contact@coralia-vacances.com), by fax at + 33 (0)4 67 26 67 72, or call us at + 33 (0)4 67 26 07 90

Hours

How late can we take possession of the accommodation?

Please program your arrival between 5 pm and 7 pm in July / August, and between 4 pm and 6 pm for all other periods. In case of late arrival, please inform the reception of our residence! The departure should be programmed at latest at 10 am. (Please take an appointment with the reception 48h in advance)

Property

Can I buy an accommodation with Coralia?

Please send us your request by email in the section Documentation-contacts or pass by the page "Question-answer", then “Ask a question ". You can also send your request directly by email (contact@coralia-vacances.com), by fax +33 (0)4 67 26 67 72 or call us at + 33 (0)4 67 26 07 90 Our sales department will then contact you!

Inventory

Should we make an inventory of the accommodation?

Map of the residence

I would like to obtain a map of the residence where I am going to stay... Is this possible?

Coralia does not provide a map of the residences.

Day of arrival

In your price table brochure all rates are indicated from Saturday until Saturday. Can we arrive another day than on Saturdays?

In high and very high season, the arrivals and departures are necessarily programmed on Saturdays. However, before the middle of June, and after the middle of September, and according to the residence and the season, you can arrive and leave the day you wish. However, the minimum stay is 3 nights. Please send us your request by email in the section Documentation-contacts or pass by the page \"Question-answer\", then “Ask a question \". You can also send your request directly by email (contact@coralia-vacances.com), by fax +33 (0)4 67 26 67 72 or call us at + 33 (0)4 67 26 07 90

Day of departure

In your price table brochure all rates are indicated from Saturday until Saturday. Can we arrive another day than on Saturdays?

linen

Is it possible to rent linen on spot?

Yes you can rent: Sheets 8€/week/bed Towels 8€/week/person

Baby bed

I have a baby, do I have to bring his baby bed and his baby chair or can hire these on spot?

Coralia offers you the possibility to rent a baby bed or a baby chair, just note it on your booking form. Price per week: 18€/object. We remind you that babies and children are considered as persons, and make entirely part of the maximal capacity that must be respected. No supplementary person will be accepted.

Cleaning

Do I have to do the cleaning at my departure, or is it possible to pay for the cleaning?

When you arrive, you accommodation is in a perfect state of cleanness. When you leave, you have to leave the accommodation in the same state of cleanness. If you don’t want to clean yourself, you can pay the Coralia services to do it for you. The rates are: 40€ (studio); 45€ (appt. 2P); 50€ (appt. 3P); 55€ (appt. 4P), 60€ (appt. 5P) The cleaning is always payable in case of departure outside the opening hours or when the accommodation is not clean.

Reduced mobility.

Do you propose apartments equipped for disabled persons?

Payment

I wish to make the payment of the balance of my booking.... How do I proceed?

The payment online of your balance is possible if you have a credit card, go to "book", then "direct payment ". If you do not have a credit card, please send us your payment one month before your arrival by check or bank transfer. As soon as we receive your payment, we will acknowledge receipt of your payment and send you the confirmation and the voucher for your arrival.

Change booking

I want to change my booking, are there any fees?

Please send us your request by email (contact@coralia-vacances.com) or by fax +33 (0)4 67 26 67 72, by giving us your reservation number. You can also pass by the page "Question-answer", then “Ask a question». We will make the change within our possibilities, without charging fees to change.

Special offers

Coralia proposes you to benefit of our special offers, according to the season, the duration, the choice of the residence and the date of booking. You will find all our special offers and their conditions in the price table brochure or on our website in \"promotion\", “Our promotions\" and \"Last minute\"

Parking

Do we have a parking place in the residence?

In most of our residences we guarantee one parking place per accommodation. We give you the parking place at your arrival. The parking is not guaranteed in the residence La Baie des Anges and Savanna Beach/ Les Terrasses de Savanna. If you do not have a parking place, we will indicate you the public parking nearby the residence.

Is the car park closed and watched?

The car parks are closed by a simple barrier or an electric gate and they are not watched. We advise you to leave no any valuables in your car. Coralia cannot be held for responsible in case of damage or burglary.

Extra parking place

We have two cars; can we have an extra parking place in the residence?

In most of our residences we guarantee one parking place per accommodation. We give you the parking place at your arrival. It is not possible to give you a second parking place in the residence. The second car should be parked on a public parking outside the residence. If you do not have a parking place, we will indicate you the public parking next the residence. The parking is not guaranteed in the residence La Baie des Anges and Savanna Beach/ Les Terrasses de Savanna.

Watched parking

Is the car park closed and watched?

Payment

I wish to make the payment of the balance of my booking.... How do I proceed?

Partner / partnership

My company is interested by a partnership with Coralia… who do I contact ?

Map of the residence

I would like to obtain a map of the residence where I am going to stay... Is this possible?

Coralia does not provide a map of the residences.

Swimming pool

What are the opening dates for the swimming pool?

All our residences have a swimming pool. The opening dates are different according to residences, please consult the brochure to find the dates of the swimming pool of the residence where you want stay.

What are the opening hours of the swimming pool?

The opening hours are indicated at the entrance of the swimming pool.

If there are more swimming pools in the residence, will I have access to all the swimming pools?

In the residences with several buildings and several swimming pools, you have only access to the swimming pool of your building.

The swimming pool is heated?

Only the residence Palmyra Golf in the Cap d'Agde has a heated, and semi-covered pool. The residence Port Minervois / Les Hauts du Lac has a heated pool according to the weather conditions.

Promotion

Coralia proposes you to benefit of our special offers, according to the season, the duration, the choice of the residence and the date of booking. You will find all our special offers and their conditions in the price table brochure or on our website in \"Promotion\", “Our promotions\" and \"Last minute\"

Early booking offer

If you book before April the 1st, you have a discount of 10% on your stay. (according to our conditions) You will find all our special offers and their conditions in the price table brochure and on our website in \\\"Promotion\\\", “Our promotions\\\"

Last minute offer

Coralia proposes you to benefit of our last minute offers, according to our availabilities at the last moment! You will find the “Last minute offers” and their conditions on our website in \"Promotion\", “Our promotions\" and \"Last minute\"

Payment.

I wish to make the payment of the balance of my booking.... How do I proceed?

Remark concerning my reservation

I have a special request concerning my reservation. (For example: the floor, exposure, the number of the accommodation etc…) Do you guarantee me this request?

Seminary

I would like to organize a stay for a seminary, who do I contact?

Please send us your request by email in the section Documentation-contacts or pass by the page "Question-answer", then “Ask a question ". You can also send your request directly by email (contact@coralia-vacances.com) by fax at + 33 (0)4 67 26 67 72, or call us at + 33 (0)4 67 26 07 90

Towels

Is it possible to rent linen on spot?

Yes you can rent: Sheets 8€/week/bed Towels 8€/week/person

Wish concerning my reservation

I have a special request concerning my reservation. (For example: the floor, exposure, the number of the accommodation, …) Do you guarantee me this request?

Car park

Do we have a parking place in the residence?

Extras to be paid on spot

Which are the charges not included in your rates?

Local taxes

How much local taxes?

Taxes must be paid at your arrival according to the local tariff

TV

Can we rent a TV, or can we bring ours?

The TV is included in the price on the following residences: Le Crystal à Cagnes sur Mer, Carre Marine à Mandelieu-La Napoule, Les Calanques du Parc à St-Aygulf, Palmyra Golf au Cap d’Agde and Port Minervois/Les Hauts du Lac à Homps. The TV is not included in the price on the following residences: Savanna Beach/Les Terrasses de Savanna, Samaria Village/Hacienda Beach and la Baie des Anges au Cap d’Agde If you do not want to rent a TV, you can bring your own.

Transport

Do Coralia propose means of transport?

Coralia doesn’t propose any means of transport. On our website in the section "discover" of your destination, you will find in the “practical information" the information which can be useful if you want to come by train, by plane, or if you want to rent a car.

Car

Do we have a parking place in the residence?

In most of our residences we guarantee one parking place per accommodation. We give you the parking place at your arrival.

Voucher

What document do I need to provide when I arrive?

I made a last minute booking, so I think I won’t receive my voucher in time before I leave. How to obtain my keys at my arrival?

Normally in this case we have sent you the confirmation and voucher by e-mail. If ever you arrive without these forms, we request an identity card and your reservation number to check your booking in our files. Clients who have booked via a travel agency or a tour operator will always have to provide the voucher of their agency or tour operator.

EARLY BOOKING

Save up to -15% on your stay for all bookings registered before March...

EARLY BOOKING

Save up to -10% on your stay for all bookings registered before April the...

Cagnes-sur-Mer

Cannes / Mandelieu-La Napoule

Fréjus / Saint-Aygulf

Cap d'Agde

Valras-Plage

Homps